Privacy Policy

Last updated: January 2024

Introduction

fjord-hub ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fjord-hub.net or use our travel services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data about you:

Information You Provide

• Name, email address, and contact details when you submit an enquiry form
• Travel preferences and requirements shared during consultations
• Passport and identity document details necessary for travel bookings
• Payment information processed through secure third-party providers
• Correspondence records when you contact us

Information Collected Automatically

• Technical data including IP address, browser type, and operating system
• Usage data including pages visited, time spent, and navigation paths
• Cookie data as described in our Cookie Policy

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your travel bookings and enquiries
• To communicate with you about your bookings and provide customer support
• To send you relevant travel information and updates with your consent
• To improve our website and services based on usage patterns
• To comply with legal obligations and protect our legitimate interests

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to perform our contract with you for travel services
• Consent: Where you have given clear consent for specific purposes
• Legitimate Interests: Where processing is necessary for our legitimate business interests
• Legal Obligation: Where we must comply with a legal requirement

Data Sharing

We may share your personal data with:

• Travel suppliers (airlines, hotels, tour operators) necessary to fulfil your bookings
• Payment processors to complete transactions securely
• Professional advisers including lawyers and accountants
• Regulatory authorities when required by law

We do not sell your personal data to third parties for marketing purposes.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom where our travel partners operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for seven years following completion of travel.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

Data Security

We have implemented appropriate technical and organisational measures to secure your personal data against accidental loss, unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

Contact Us

For questions about this Privacy Policy or our data practices, please contact:

fjord-hub
47 Briggate
Leeds, LS1 6HB
United Kingdom

Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.